EXPERIENCE

03 - 05 Years

ANNUAL CTC

NeoDocto

Customer Support Training Manager

BENGALURU - KARNATAKA - INDIA

7.5 LAKHS - 9.5 LAKHS

APPLY

TEAM - CORPORATE TRAINING

JOB DESCRIPTION

NeoDocto Customer Support Training Manager Responsibilities

70%

80%

90%

65%

Provide leadership, guidance, and training to direct reports

Ensure best in class training curriculum for new hire and existing associates

Manage communications between customer support and other business areas

NeoDocto Customer Support Training Manager Job brief

This position will be responsible for quality assurance monitoring, communication and education around PetSmart policies, services and products. The role will require calibration of QA associates to ensure consistent and accurate scoring. This position requires independent judgement, strong written and verbal communication skills.

NeoDocto Customer Support Training Manager Responsibilities

• Evaluate program quality and performance through standard metrics tracking

• Identify gaps in technology, communication and customer service related to the customer support responsibilities and provide recommended solutions.

NeoDocto Customer Support Training Manager Requirements

• 3+ years’ experience and/or education in a training or teaching field is highly preferred

• Proven ability to coach, develop, and motivate associates

• Excellent customer service skills

• Strong communication skills, both written and verbal

• Ability to react quickly and calmly to changes in a fast-paced environment

• Good decision making and critical thinking skills

• Demonstrated strategic thinking and delivery with proven, measurable results

• Must be able to prioritize multiple, conflicting priorities with a proactive approach and enterprise focus

• Excellent interpersonal, influencing and communications skills with all levels of the organization required

• Proficiency in using Microsoft software: Excel, Word, PowerPoint, Adobe or other content creation software