EXPERIENCE

03 - 05 Years

ANNUAL CTC

NeoDocto

Customer Support Manager

BENGALURU - KARNATAKA - INDIA

7.5 LAKHS - 9.5 LAKHS

APPLY

TEAM - CUSTOMER SUPPORT

JOB DESCRIPTION

NeoDocto Customer Support Manager Responsibilities

70%

80%

90%

65%

Improving customer support experience, create engaged customers and facilitate organic growth

Taking ownership of customers issues and following problems through to resolution

Setting a clear mission and deploying strategies focused towards that mission

NeoDocto Customer Support Manager Job brief

We are looking for an experienced Customer Support Manager to provide excellent customer support and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

NeoDocto Customer Support Manager Responsibilities

• Improve customer support experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer support actions and discussions

• Analyse statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Adhere to and manage the approved budget

• Maintain an orderly workflow according to priorities

NeoDocto Customer Support Manager Requirements

• Proven working experience as a customer support manager, retail manager or assistant manager

• Experience in providing customer support support

• Excellent knowledge of management methods and techniques

• Proficiency in English

• Working knowledge of customer support software, databases and tools

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer Support orientation

• BS degree in Business Administration or related field